We offer free shipping in the Continental US with purchases of $50 or more. Standard shipping will be FedEx ground and calculated by weight. For smaller items such as lids and bottle brushes, USPS may be used to ship your order. Orders will be shipped from our warehouse in Portland, OR and will take up to 5 business days to travel to the East Coast. If you have other specific shipping questions, please email us and we will be happy to help!
Returns & Exchanges
We take great care in our quality control to ensure that only the best bottles are sent out into the world. If there's an issue with the bottle that you received, please email us or call us at 855.568.3420 so that we can help you resolve the problem. When emailing us, please send along with a digital photo of your bottle, explaining the situation. If you would like to exchange or return your bottle(s), please return your unused bottle to the following address:
2250 NW 22nd Ave. Ste 414
Portland, OR 97210
Your new bottles will be shipped out or a refund will be issued after we receive your bottles.